You can log into your account here to view your order history and search for your most recent order. Confirm that your email address is registered with us correctly. See Can I change my email address and phone number in my CASETiFY account?
If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order, please email us with the transaction proof and we will investigate further.