Quick start
When you want to locate your order or look into the order details, you can log into your account here to view your order history and search for your most recent order. Please confirm that your email address is registered with us correctly. See Can I change my email address and phone number in my CASETiFY account?
If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order, please email us with the transaction proof and we will investigate further.
Below is a comprehensive guide to help you navigate common scenarios and ensure your order is located successfully.
Deleted Order Confirmation Email
If you deleted your order confirmation email, retrieve your order number from your CASETiFY account’s order history.
Guest Checkout Orders
Orders placed as a guest will not appear in your member account. You can request to link the guest order to your account for easier access.
Orders Not Appearing in the App
If your order doesn’t appear in the app, it may have been placed using a different email (e.g., an Apple Pay email). Log in with the correct email or request to merge accounts.
Alternative Verification Methods
If you cannot access the original email address, our support team will be delighted to help verifying your purchase. Please provide the following details:
Member Card Screenshot: Log in to your CASETiFY account, navigate to "My CASETiFY Club," and capture a screenshot of your member card.
Contact Information: Your registered email address that was used to place the order, complete shipping address and your full billing name
Product Information: Provide a URL of the product you ordered.
Payment Details: Share proof of transaction, such as a bank statement or receipt, along with partial card details (first 6 and last 4 digits).