Dear customers,
We're sorry that any online orders' returns and exchanges cannot be processed by the retail store. Please contact us with the reason for return and we will instruct you on the return procedures.
For store orders, please note that only same-day refund can be processed. For exchange, you may lodge a request in person with the product(s) in its original packaging with physical receipt at the store. You may find the address and opening hours of our stores here: https://www.casetify.com/visit-us