Customer satisfaction is our #1 priority.
Our product warranty offers one-time same-product replacement on us, within the warranty timeframe for any defects* (excluding deterioration or any defects resulting from normal aging, scratches due to natural wear-and-tear, abuse or improper use of the product).
For orders purchased before 4:00 p.m. UTC on September 7, 2026, we offer a 6-month limited warranty for CASETiFY-branded products purchased from our website or retail stores; Orders placed after reaching the Gold Tier Membership are entitled to a 1-year extended warranty.
For orders purchased on or after 4:00 p.m. UTC on September 7, 2026, your coverage depends on your CASETiFY Club tier at the time of purchase, and starts from your original purchase date. For details, please visit
Information required:
-Proof of purchase, such as a receipt or order confirmation email, and the email address used to place the order, are required to validate claims.
-Photos or videos demonstrating the defect.
Note:
-If the original model is discontinued or out of stock, a similar model may be arranged.
-Please note that Gift With Purchase (GWP) and purchases of items with remarks that Product is excluded from our warranty program are not covered. Please refer to https://www.casetify.com/faq/topic/customer-satisfaction-guarantee for more details.
-Any deterioration, scratches or other defects in similar nature resulting from normal aging, natural wear-and-tear, abuse or improper use; Any damages caused by abuse, improper use, accidents or unauthorized modifications; Lost or stolen items are not covered by warranty policy.