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Can I redirect my parcel to a pick up point or reschedule the delivery time?

No, we are unable to amend the shipping details after the parcel was shipped or nominate a specific time for delivery. Your CASETiFY will arrive at your shipping address. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.

Particularly, if you are choosing the expedited option “DHL Express Worldwide”, our courier partner will offer a flexibility to update the delivery address or make special arrangement with the delivery, such as,
1. Schedule the delivery on a specific date nominated by you or put the delivery on hold until you are back to the country
2. Release the package from signature or leave the package with your neighbor
3. Arrange to redirect the item to an alternate address or yours or a DHL service point

This On Demand Delivery (ODD) service is offered for free by DHL Express, and you can find out if the service is available in your country on ondemand.dhl.com.

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