Customer satisfaction is our #1 priority.
Our 6-month warranty offers one-time same-product replacement on us, within the said timeframe for any defects* (excluding printing peel off, deterioration or any defects resulting from normal aging, scratches due to natural wear-and-tear, abuse or improper use of the product). Gold Tier Members are entitled to a 1-year extended warranty. For details, please visit https://www.casetify.com/support/customer-satisfaction-guarantee
Information required:
-Proof of purchase, such as a receipt or order confirmation email, and the email address used to place the order, are required to validate claims.
-Photos or videos demonstrating the defect.
Note:
-If the original model is discontinued or out of stock, a similar model may be arranged.
-Please note that Gift With Purchase (GWP) and purchases of items with remarks that Product is excluded from our warranty program are not covered. Please refer to https://www.casetify.com/faq/topic/customer-satisfaction-guarantee for more details.
-Any deterioration, scratches, printing peel off or other defects in similar nature resulting from normal aging, natural wear-and-tear, abuse or improper use; Any damages caused by abuse, improper use, accidents or unauthorized modifications; Lost or stolen items are not covered by warranty policy.